Prior to the 2022 award, DTW was recognized as best in North America in 20.DETROIT - The Detroit Metropolitan Wayne County Airport (DTW) has been named one of the most prominent airports in the United States, according to the 2022 Airport Service Quality (ASQ) awards. This shows that the whole airport community has come together to put the passenger first.”ĭetroit Metropolitan Airport has been a participant in the ASQ benchmarking process since 2006. “We are proud of the team at Detroit Metropolitan Airport for winning the Airport Service Quality Award. “Putting the traveler at the center is more important than ever, and it is the way forward,” says Luis Felipe de Oliveira, world director general at ACI. Customers also acknowledged the increased and improved signage throughout the airport, high cleanliness standards, as well as various services. Implemented at nearly 400 airports worldwide, this year’s results recognize the top 20 percent of airports in each category as selected by their passengers.Ĭustomers rated DTW high for wait times at the security checkpoints and border/passport control areas, as well as the courtesy of the staff in those locations. The ASQ initiative is unique as the industry’s only global benchmarking program measuring customer satisfaction while passengers are still at the airport. We are grateful and remain dedicated to exceeding expectations at DTW.” It’s encouraging to know our customers have noticed our efforts. Everyone played a role, including our Airport Authority staff, airlines, janitorial staff, customs and border Protection, TSA, concessionaires, and more. “We’ve listened to customer feedback and developed action plans for improvement. “Our entire team at Detroit Metropolitan Airport is responsible for DTW receiving this honor, our third ASQ Award since 2018,” says Chad Newton, CEO of the Wayne County Airport Authority. DTW shares this title with Minneapolis-St. Presented by Airports Council International (ACI), this recognition is one of the highest honors in the aviation industry. Detroit Metropolitan Wayne County Airport (DTW) in Romulus has earned the 2022 Airport Service Quality (ASQ) Award for Best Airport of 25 to 40 million passengers in North America.
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